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 Internal Communication Skills in Institutions Q1494 QR Code
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Internal Communication Skills in Institutions



This practical course focuses on communication skills and negotiation arts. By studying verbal and nonverbal communication, participants will be able to communicate effectively. You will learn why sometimes you misunderstand what you are saying and how to ensure that your communication with others is understood correctly in the future. You will also learn how to deal effectively with others by listening actively and fully aware of body language. This course will help you understand the meaning of negotiation and how often you negotiate automatically. You will master how to plan negotiations and best practices to deal with the toughest and most able negotiators, develop strategies to be more effective in negotiations, and learn when to withdraw from negotiations that will not produce the desired results. This intensive training course offers practical and other role-playing exercises that develop participants' ability to negotiate regardless of their level of negotiation skills.

Course Objectives:

At the end of this course the participants will be able to:

  • Listen to skills and asking questions.
  • Communicate Nonverbally.
  • Negotiate and plan processes.
  • Deal with the most difficult negotiators.
  • Use the negotiation schema.
  • Self-assessment after negotiation.
  • Plan and conduct technical and non-technical negotiations.
  • Be technically great.
  • Deal with negotiators.

Targeted Audience:

  • Employee Engagement
  • Cohesive Company Culture
  • Clear goals that are understood by all
  • Customer Satisfaction
  • Enhanced Transparency
  • Increase Productivity

Course Outlines:

Unit 1:

  • Communication skills.
  • Interpersonal communication.
  • Your role in ensuring clear communication between team members.
  • How the team is flawed and how to fix it.

Unit 2:

  • Non-verbal communication skills.
  • Learn how to read nonverbal references to others.
  • Search for clues and hidden meanings.
  • International nonverbal references that you may encounter.

Unit 3:

  • Interpersonal communication.
  • Non-verbal communication and body language - use to enhance your posture.
  • Use your voice to your advantage - tone, speed, style.
  • Make a personal presentation - make the right impact.
  • The discovery of obstacles to effective communication and overcome

Unit 4:

  • Contact the positive and assertive.
  • To say yes and you know you should say no.
  • Express your views directly and effectively.
  • Participate in meetings and gain the cooperation of others.
  • Use effective positive language.

Unit 5:

  • Persuasive and influential communication.
  • Express your opinions, ideas, and requests with confidence.
  • Convincing communication - gaining the consent of others.
  • Make sure that your communication is clear, specific, and easy to understand.
  • Understand and gain a more lively and effective listening skill.
  • Enhance your interrogation skills.

Unit 6:

  • Difficult situations - trustful communication.
  • Create a positive impression.
  • Connect difficult or sensitive messages.
  • Gain the cooperation of others and calm differences.

Unit 7:

  • Listening and questioning skills.
  • The difference between hearing and listening.
  • Learn effective listening skills.
  • Discuss barriers to effective listening.
  • How and when to listen effectively.

Unit 8:

  • Negotiation strategies.
  • How and when to negotiate.
  • Informal negotiations, informal and formal.
  • Cultural differences in negotiations.
  • Control your emotions.
  • Individual patterns in negotiation.

Unit 9:

  •  Negotiation planning.
  • How to plan for any kind of negotiation.
  •  What if you only have 5 minutes?
  • Completion of negotiations from start to finish.

Unit 10:

  • Dealing with angry and conflict situations.
  • What should you do and avoid?
  • Dealing with disgruntled.
  • How to control yourself in times of conflict.
  • Addressing conflict situations in negotiation.

Unit 11:

  • Dealing with negotiators.
  • Identify types of negotiators who are difficult to reach.
  • How to keep calm.
  • A plan to deal with any negotiator «difficult anchors».

Unit 12:

  • Negotiation strategies and tactics.
  • Common tricks people follow.
  •  Anti-Scams.
  • Manage your team in the negotiation process.

Unit 13:

  • Situations of stalemate and inertia workshops.
  • The escalation process to identify and understand past deadlock and deadlock situations.

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