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 ITIL 4 Foundation B2401 QR Code
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ITIL® 4 Foundation

Overview:

Introduction:

Welcome to the ITIL® 4 Foundation Training, a comprehensive program designed to equip you with the fundamental knowledge and skills necessary to excel in the field of IT Service Management. This 5-day course will provide you with a deep understanding of ITIL® 4, the latest version of the globally recognized IT Service Management framework. Through a combination of lectures, case studies, and practical exercises, you'll gain the expertise needed to improve IT services within your organization.

Course Objectives: 

At the end of this course, the participants will be able to:

  • Understand the key concepts and principles of ITIL® 4.

  • Comprehend the IT service lifecycle and the service value system.

  • Explain the four dimensions of service management.

  • Apply ITIL® practices for effective service management.

  • Prepare for the ITIL® 4 Foundation certification exam.

Targeted Audience:

  • IT Managers and Directors

  • IT Service Providers

  • IT Support Staff

  • Service Desk Managers

  • Project Managers

  • Business Analysts

  • IT Architects

  • Service Delivery Professionals

  • Quality and Process Managers

  • Anyone seeking a fundamental understanding of ITIL® 4

Course Outline:

Unit 1: Introduction to ITIL® 4

  • ITIL® 4 Foundation Overview

  • Key ITIL® Concepts and Terminology

  • Service Value System (SVS) and Service Value Chain (SVC)

  • Four Dimensions of Service Management

Unit 2: Service Value System

  • Guiding Principles of ITIL® 4

  • Governance and Service Management

  • Continual Improvement

  • Service Value Streams

Unit 3: Service Value Chain

  • Plan

  • Improve

  • Engage

  • Design and Transition

  • Obtain/Build

  • Deliver and Support

Unit 4: ITIL® 4 Practices

  • General Management Practices

  • Service Management Practices

  • Technical Management Practices

Unit 5: Exam Preparation and Mock Exam

  • Review of Key Concepts and Practice Questions

  • Mock Exam to Prepare for the ITIL® 4 Foundation Certification

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