ITIL® 4 Foundation

Overview:

Introduction:

Welcome to the ITIL® 4 Foundation Training, a comprehensive program designed to equip you with the fundamental knowledge and skills necessary to excel in the field of IT Service Management. This 5-day course will provide you with a deep understanding of ITIL® 4, the latest version of the globally recognized IT Service Management framework. Through a combination of lectures, case studies, and practical exercises, you'll gain the expertise needed to improve IT services within your organization.

Course Objectives: 

At the end of this course, the participants will be able to:

• Understand the key concepts and principles of ITIL® 4.

• Comprehend the IT service lifecycle and the service value system.

• Explain the four dimensions of service management.

• Apply ITIL® practices for effective service management.

• Prepare for the ITIL® 4 Foundation certification exam.

Targeted Audience:

• IT Managers and Directors

• IT Service Providers

• IT Support Staff

• Service Desk Managers

• Project Managers

• Business Analysts

• IT Architects

• Service Delivery Professionals

• Quality and Process Managers

• Anyone seeking a fundamental understanding of ITIL® 4

Course Outline:

Unit 1: Introduction to ITIL® 4

• ITIL® 4 Foundation Overview

• Key ITIL® Concepts and Terminology

• Service Value System (SVS) and Service Value Chain (SVC)

• Four Dimensions of Service Management

Unit 2: Service Value System

• Guiding Principles of ITIL® 4

• Governance and Service Management

• Continual Improvement

• Service Value Streams

Unit 3: Service Value Chain

• Plan

• Improve

• Engage

• Design and Transition

• Obtain/Build

• Deliver and Support

Unit 4: ITIL® 4 Practices

• General Management Practices

• Service Management Practices

• Technical Management Practices

Unit 5: Exam Preparation and Mock Exam

• Review of Key Concepts and Practice Questions

• Mock Exam to Prepare for the ITIL® 4 Foundation Certification