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 ITIL Lead Implementer M2383 QR Code
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ITIL Lead Implementer



This program is a comprehensive training program designed to equip professionals with the knowledge and skills necessary to lead IT service management (ITSM) initiatives within their organizations. It will provide you with a deep understanding of the ITIL framework and guide you in implementing ITIL best practices effectively.

Program Objectives:

At the end of this program, the participants will be able to:

  • Understand the ITIL framework and its importance in enhancing IT service management.

  • Gain proficiency in leading and managing ITIL implementation projects.

  • Learn to identify and prioritize service improvement opportunities.

  • Develop skills to create and manage service strategies, designs, transitions, operations, and continual service improvement.

  • Explore real-world case studies and best practices for ITIL implementation.

  • Prepare for the ITIL Lead Implementer certification exam (optional).

Targeted Audience:

  • IT Managers and Directors.

  • IT Service Managers.

  • Project Managers.

  • IT Consultants.

  • Process Owners and Practitioners.

  • IT Professionals aspiring to lead ITIL initiatives.

Program Outlines:

Unit 1:

Introduction to ITIL:

  • Overview of ITIL and IT Service Management.

  • Key ITIL Concepts and Terminology.

  • ITIL Lifecycle Stages.

  • ITIL Framework and Benefits.

Unit 2:

Service Strategy:

  • Service Strategy Principles.

  • Service Portfolio Management.

  • Financial Management for IT Services.

  • Demand Management.

  • Business Relationship Management.

Unit 3:

Service Design:

  • Service Design Principles.

  • Service Level Management.

  • Service Catalog Management.

  • Capacity Management.

  • Availability Management.

  • IT Service Continuity Management.

Unit 4:

Service Transition and Service Operation:

  • Change Management.

  • Release and Deployment Management.

  • Service Asset and Configuration Management.

  • Event Management.

  • Incident Management.

  • Problem Management.

Unit 5:

Continual Service Improvement (CSI) and Exam Preparation:

  • Principles of Continual Service Improvement.

  • Key Performance Indicators and Metrics.

  • CSI Models and Approaches.

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