Management Skills and Techniques

Overview:

Introduction:

This course will improve the way you handle yourself efficiently within your time limitations, how to better organize and prioritize your work/life tasks, as well as the people you manage. These skills will develop a more effective and motivated individual, allowing increased outputs and productivity in any business area.

Businesses and organizations need to gain more productive methods of planning, more appropriate goals, and effective means of making decisions. This course focuses on using productive practices allowing for effective and efficient management of work and making changes and continuous improvements in the business.

Course Objectives:

At the end of this course the participants will be able to:

• Apply the management functions of planning, organizing, directing, and controlling in a team environment.
• Run an effective work schedule that will increase the productivity of workgroups.
• Coordinate and communicate with others to achieve the desired goals.
• Manage creative problem-solving and decision-making processes.

Targeted Audience:

• Managers with all the managerial levels
• Supervisors
• Team leaders
• Professionals who need to become more effective and efficient in planning
• Professionals who want to gain management skills to improve their career

Course Outlines:

Unit 1: Transition from Technical Expert to Functional Manager/Supervisor:

• The Functions of management
• The skills needed
• Common management mistakes you want to avoid
• Assessing and adapting your leadership style

Unit 2: Planning and Organizing Tools and Techniques:

• Work Breakdown Structures (WBS)
• Critical Path Method (CPM)
• Program Evaluation and Review Technique (PERT)
• Low-Cost Scheduling/Crashing
• Understanding project schedules
• Bar charting
• Manpower planning

Unit 3: Management Through Performance Analysis:

• Creating and Measuring Performance Expectations
• Key Performance Indicators (KPIs)
• Setting Targets/Standards

Unit 4: Dealing with Your Team Members, Contractors, and Customers:

• Communicating and influencing
• Barriers to communication
• What defines a good communicator
• Managing conflicts effectively

Unit 5: Building Successful Work Teams:

• The importance of teams and teamwork
• Understanding the mechanics of groups
• Team-building techniques that work

Unit 6: Analyzing Issues and Making Effective Decisions:

• Defining problems and analyzing causes
• The rational approach to problem-solving (Kepner-Tregoe)
• Problem analysis supplementary tools
• Creative decision-making tools