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 Managing Conflict Power through Influence Q2086 QR Code
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Managing Conflict: Power through Influence



The best-laid plans can be derailed if interpersonal problems and team disagreements are not adequately addressed. Using a range of strategies and tried-and-true methods, you will learn how to handle the most difficult situations in this training course. You will discover your favorite approach to handling conflicts and learn how to modify it to fit the scenario you are in. Additionally, you will discover the principles of power and how to use persuasive techniques. You will learn how to resolve disagreements and turn them into an opportunity for progress in this training course.

Course Objectives

At the end of this course, participants will be able to:

  • Recognize and comprehend the various roots of conflict.
  • Identify individual approaches to resolving disputes
  • Utilize persuasion techniques and consider your relationships with people.
  • Control team conflict and practice efficient team problem solving
  • Utilize the various power bases and adjust them as necessary.
  • Practice many methods for capturing people's hearts and thoughts.

Targeted Audience

  • Business professionals who wish to improve their ability to resolve conflicts, comprehend their own emotions and behaviors and discover effective strategies for handling disputes with impact even in the absence of formal authority

Course Outline

Unit 1: Definitions of conflict

  • Nature and scope of conflict management
  • Misconceptions about conflict
  • Sources of conflict
  • Positive and negative factors of conflict
  • When conflict comes between you and your desired results

Unit 2: Thomas Kilmann conflict resolution mode instrument

  • Scoring and interpretation
  • Ways of coping with conflict
  • Assumptions and outcome of the conflict
  • Managing conflict and using an appropriate style for more effective outcomes
  • Approaches to conflict resolution
  • Giving and receiving feedback
  • Assumptions in disagreement
  • Creating a collaborative work environment for faster and better results

Unit 3: Influencing others in a problem-solving context

  • The use of emotional intelligence in conflict management
  • Working effectively with team members
  • Managing emotions, information, and problems
  • Tips for effective day-to-day conflict management
  • Resolving conflict before it gets out of hand
  • Managing conflict with superiors and subordinates
  • Getting better results through negotiation
  • Establishing or regaining credibility so you can begin to influence people
  • Achieving trust down and across the organization

Unit 4: Importance of teamwork

  • Managing conflict in teams
  • Dealing with dysfunctional team roles
  • Enhancing communication in a team
  • Effective team problem solving
  • Approaches to conflict and pattern of escalation

Unit 5: Influence inventory (power bases)

  • Definitions of influence and the bases of power
  • Changing the bases of power
  • Persuading others by using your power bases
  • Identifying ways to build relationships upward, downward, and laterally within your organization
  • Understanding the person you are trying to influence and persuading them through give and take
  • Selling your ideas and implementing change successfully
  • Influencing people while projecting self-confidence without being pushy
  • Strategies for developing charismatic qualities
  • Leadership training for influence and power

Unit 6: The art of changing hearts, minds, and actions

  • Influence and the psychology of persuasion
  • The power to change anything
  • Action plan for developing your conflict resolution skills and influence from anywhere in the organization

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