Master Quality Manager
Overview:
Introduction:
This training program is designed to equip professionals with the advanced tools and methodologies necessary to lead and manage quality systems effectively. Participants will gain a comprehensive understanding of quality management principles and their strategic implementation in organizations.
Program Objectives:
By the end of this program, participants will be able to:
-
Analyze and improve organizational quality management systems.
-
Develop strategies for continuous quality improvement.
-
Implement effective quality audits and risk assessments.
-
Foster a culture of quality across departments.
-
Apply global quality standards and frameworks to achieve excellence.
Targeted Audience:
-
Quality managers.
-
Supervisors.
-
Professionals involved in quality assurance.
Program Outlines:
Unit 1:
Foundations of Quality Management:
-
History and evolution of quality management.
-
Key concepts: TQM, Six Sigma, Lean.
-
The role of a Master Quality Manager.
-
Quality management frameworks: ISO 9001 and beyond.
-
Importance of stakeholder engagement in quality.
Unit 2:
Strategic Quality Planning:
-
Linking quality to organizational strategy.
-
Tools for strategic planning: SWOT, Balanced Scorecard.
-
Setting quality objectives and performance indicators.
-
Resource planning for quality initiatives.
-
Managing change and resistance in quality improvements.
Unit 3:
Quality Audits and Risk Management:
-
Principles of quality auditing.
-
Conducting internal and external audits.
-
Risk-based thinking in quality management.
-
Developing corrective and preventive action plans (CAPA).
-
Tools for identifying and mitigating risks (e.g., FMEA, Risk Matrix).
Unit 4:
Continuous Improvement Techniques:
-
Concepts of Kaizen and PDCA cycle.
-
Advanced tools: SPC, control charts, and root cause analysis.
-
Measuring customer satisfaction and feedback mechanisms.
-
Enhancing supplier quality management.
-
Benchmarking and lessons from global best practices.
Unit 5:
Leadership in Quality Management:
-
How to develop a quality-focused leadership style.
-
Tecgniques for Bbuilding and leading effective quality teams.
-
Communication skills for promoting quality culture.
-
Ethics and integrity in quality management.
-
Future trends in quality management and digital transformation.