Mastering Maintenance Management

Overview:

Introduction:

Practitioners consider selection and data gathering worldwide to be the most challenging aspects of working with Key Performance Indicators (KPIs). A way to address these challenges is to build a sound framework to measure KPIs, starting from the moment they are selected, until results are collected to be centralized in performance reports.

Program Objectives:

At the end of this course, the participants will be able to:

• Understand KPI measurement challenges and how to address them.

• Select KPIs for scorecards and dashboards from the organizational to the departmental and individual levels.

• Develop a KPI implementation project plan.

• Optimize the KPI activation and data-gathering process.

• Differentiate between objectives, KPIs, and initiatives.

• Understand KPI selection in different contexts.

Target Audience:

• Professionals interested in measuring performance

• Top/middle/lower management professionals

• Performance measurement experts

Program Outlines:

Unit 1.

Introduction to KPIs:

• Overview of performance measurement challenges

• Importance of KPIs in addressing these challenges

• Introduction to building a sound framework for KPI measurement

• Understanding the KPI measurement process from selection to centralized reporting

Unit 2.

Understanding KPIs:

• Explanation of KPI-related terminology

• Decomposing SMART objectives using specific criteria

• Overview of the KPI lifecycle

• Discussion on the governance of KPIs at different organizational levels

Unit 3.

Types and Taxonomy of KPIs:

• Differentiating between leading and lagging KPIs

• Understanding qualitative vs. quantitative KPIs

• Exploring efficiency vs. effectiveness KPIs

• Introduction to the interdisciplinary systemic worldview in KPI taxonomy

Unit 4.

KPI Selection Process:

• Techniques for selecting KPIs for organizational scorecards

• Identifying sources for KPI selection

• Approaches to aligning KPIs with organizational objectives

• Cascading KPIs to functional areas for effective measurement

Unit 5.

Documentation and Target Setting:

• Functions and design of KPI documentation forms

• Process for documenting KPIs within organizations

• Establishing targets and the target-setting process

• Addressing challenges and negative behaviors in target-setting

Unit 6.

Data Gathering and Activation:

• Dimensions of data quality in KPI measurement

• Identifying data sources for KPI reporting

• Tools and techniques for activating KPIs

• Collaboration with data custodians and collection methods

Unit 7.

Data Visualization:

• Guidelines for designing efficient templates for data visualization

• Usability considerations in visual design for scorecards and dashboards

• Importance of effective data visualization in conveying information

Unit 8.

Scorecard and Dashboard Design:

• Further exploration of efficient template design for scorecards and dashboards

• Best practices in designing visually appealing and user-friendly dashboards

• Incorporating KPIs into scorecard and dashboard designs for effective performance monitoring

Unit 9.

Implementation Project Planning:

• Developing a KPI implementation project plan

• Strategies for optimizing the KPI activation and data-gathering process

• Ensuring successful deployment of KPI measurement frameworks within organizations

Unit 10.

Review and Application:

• Recap of key concepts covered throughout the course

• Application of learned principles to real-world scenarios

• Q&A session and discussion on practical challenges and solutions

• Conclusion and certification for course participants