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Mastering Supervisory Skills



Mastering Supervisory Skills is an exciting and interactive training program designed to help experienced and second-level supervisors take stock of their roles and to develop the skills and approach they need to perform efficiently in the modern business. 

Program Objectives:

At the end of this program, the participants will be able to:

  • Extend their understanding of the supervisor’s role and the processes of managing up, down and across the organization

  • Develop a strategy for enhancing the effectiveness of their teams.

  • Develop a strategy to support and develop the performance of each member of their staff.

  • Implement changes and ensure continuous improvement.

  • Review their working practices and managerial style.

Targeted Audience:

  • New supervisors transitioning into their roles.

  • Mid-level managers seeking to enhance their supervisory skills.

  • Experienced supervisors aiming to refine their leadership abilities.

  • HR professionals responsible for supervisory training and development.

  • Employees aspiring to move into supervisory positions within their organizations.

Program Outlines:

Unit 1:

The Supervisor's Role and Competences: 

  • Action planning.

  • Roles and responsibilities of the supervisor.

  • The competency concept - measuring actual behaviors against the model.

  • Understanding organizational culture.

  • Developing a network of relationships and influence.

Unit 2:

Delegation and Management Style:

  • Delegation skills and empowerment.

  • Management style – ‘situational’ & ‘differential’ leadership models.

  • Group dynamics and team formation.

  • Conflict and conformity in group situations.

  • Problem-solving and decision making.

  • Managing team meetings.

Unit 3:

Communication Skills:

  • Improving communications and relationships.

  • Dimensions of staff performance.

  • Practical motivation.

  • Appraisal - case studies in performance management.

  • Coaching and developing staff - the skills of on-job training.

Unit 4:

Managing Performance & Relationships:

  • Assertiveness.

  • People problems and problem people.

  • Constructive criticism - giving and receiving.

  • Discipline.

  • Fundamental principles for time management.

  • Managing time with other people in mind.

  • Planning and priority setting.

  • Interruptions and accessibility.

  • Understanding stress and managing stressed staff.

Unit 5:

Managing Change and Continuous Improvement:

  • Concept of continuous improvement.

  • Improving systems and processes.

  • Engaging and enthusing the team.

  • Creative thinking techniques.

  • Implementing change.

  • Influencing skills - making a case and managing the ‘politics’.

  • Action planning.

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