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 ILM Endorsed Leading and Managing Change M2093 QR Code
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ILM Endorsed Leading and Managing Change



The "ILM Endorsed Leading and Managing Change" course is the perfect venue for introducing change and change management to participants and the organizations they represent. Participants will gain a lot from a course created to offer insightful information on what has become a legitimate concern for all companies.

Course Objectives

At the end of this course, participants will be able to:

  • Give an explanation of the leadership and management approach to "change."
  • Analyze change and create plans and strategies to deal with it.
  • Control your aversion to change and your awareness of the intense feelings it brings on
  • Discuss and create communication plans to speed up transformation.
  • Gain an understanding of organizational cultures and how they affect endeavors to bring about change.

Targeted Audience

  • All business professionals are interested in learning how to deal with and manage change on an organizational and personal level, including change managers, business process improvement specialists, change management team members, coordinators of reorganization and mergers, implementers of organizational change, etc.

Course Outline

Unit 1: Understanding planning and managing change

  • Change and change management
  • Defining organizational change
    • Nature of organizational change
    • Reasons and challenges
  • Typology of organizational change
    • Adaptive
    • Innovative
    • Radical
  • Diagnosing the intensity of change
    • The change equation
    • The importance of frameworks 
    • The connectivity of change
  • Change agents and transformation
    • Types of change agents
    • Competencies of change agents
    • Change management and stakeholders' analysis

Unit 2: Models and strategies for managing and leading change

  • Leadership and organizational change
  • Management adaptation to change situations
  • Evaluating the need for change
  • Preparing and planning for change
  • Kotter's eight-step model

Unit 3: Managing resistance to change

  • People and change
    • Why do people resist change
    • Forms of resistance and how to deal with them
    • Individual factors versus group factors
  • Stages people go through when resisting change
    • The 'SARAH' model
    • Managing the transition stage
  • Managing resistance and emotions
  • Risks associated with change
    • Identifying and managing risks
    • Risk-impact probability chart

Unit 4: Communicating change

  • The importance of communicating change
  • What people want to hear and what they need to see
  • Elements of a change communication plan 
  • Dos and don’ts when communicating change

Unit 5: Key factors in making organizational change happen

  • Understanding organizational and corporate cultures
  • Components of a company culture
  • Forms of cultural change in an organization
  • Common mistakes when transforming company culture
  • 20 steps to sustain change to a company culture

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