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 Office Management and Professional Development K355 QR Code
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Office Management and Professional Development



This training program is designed to equip participants with comprehensive skills for effectively managing office operations while fostering personal and professional growth. By mastering these competencies, individuals can cultivate a productive work environment, advance their careers, and contribute to organizational excellence.

Program Objectives:

At the end of this program, participants will be able to:

  • Prioritize their daily responsibilities to achieve maximum output.

  • Streamline their work practices and office environment.

  • Communicate effectively and assertively at all levels.

  • Understand their selves and others thereby improving interactions and relationships.

  • Use techniques to help them think creatively, solve problems, plan, and make decisions.

  • Improve their communication skills to enhance their relationships.

  • Manage their thoughts and feelings and improve self-confidence.

  • Learn how to be assertive and therefore more effective in the workplace.

Targeted Audience:

  • Office Managers.

  • Team Leaders.

  • Administrators.

  • Supervisors.

  • Secretaries.

  • Support Staff.

  • PA’s.

Program Outlines:

Unit 1:

Taking Control of your Work Life:

  • Understanding and clarifying purpose, vision, and mission.

  • The secret to working smarter rather than harder.

  • Controlling, prioritizing, and organizing your work.

  • Streamlining your office systems.

  • Getting your paperwork under control.

  • Making your office user friendly and efficient.

Unit 2:

Essential Administrative Skills:

  • Harnessing the power of the mind – through Mind Mapping Techniques.

  • Managing larger projects to meet deadlines.

  • Planning skills – using a Gannt chart to chart work progress.

  • Problem-solving techniques.

  • Decision-Making tools.

  • Managing meetings effectively.

Unit 3:

Vital Communication Skills:

  • Different styles of communication.

  • Learning to be more assertive.

  • Win-win conflict resolution.

  • Understanding and using body language.

  • Understanding gender differences in communication.

  • Understanding different personality types and how to deal with them.

Unit 4:

Developing as a Professional:

  • Listening skills – seeking to understand before being understood.

  • Creating a professional image.

  • Leadership skills.

  • How to make presentations with confidence and power.

  • Learn the essentials of planning a presentation.

  • Best practices for delivering positive feedback.

Unit 5:

Self-Empowerment and Self-Management:

  • Understanding the main causes of stress.

  • The signs, symptoms, causes and triggers to stress.

  • The essential skills of emotional intelligence.

  • Using emotional intelligence at work.

  • Transforming fear and negativity and reactive-ness.

  • Becoming a more proactive, responsible and self-aware person.

  • Continuing Professional Development - where to go from here.

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