Euro-training Center
 Performance Measurements Continuous Improvement amp Benchmarking M9011 QR Code
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Performance Measurements, Continuous Improvement & Benchmarking



This Management & Leadership training course presents a high-level appreciation of the features and benefits of three key Performance areas namely; Performance Measurement, Continuous Improvement, and Benchmarking. Originally led by Japanese organizations, many International Companies are now leveling the field as performance measurement is seen as vital to quality process management and therefore Shareholder Value.

Course Objectives:

At the end of this course the participants will be able to: 

  • Explain the benefits of Performance Measurement, Continuous Improvement and Benchmarking
  • Show how these activities play a part in helping their organization perform at a higher level
  • Determine methods for generating and implementing effective performance measures
  • Use a process improvement and benchmarking methods
  • Integrate performance measures with relevant Lean and Agile tools to increase productivity

Targeted Audience:

  • General Managers
  • Operational Managers
  • Maintenance Managers
  • Maintenance & Reliability Engineers
  • Technical managers & supervisors
  • Quality Managers

Course Outlines:

Unit 1: Performance Measurement: The Starting Point for Improvement:

  • The Need for Performance Measurement
  • The impact of Lean and Agile methods
  • Data Use and Abuse: How to use Data Constructively
  • Selecting the ‘vital few’ Performance Measures
  • Performance measures in Operations and Projects
  • Current good practice in Performance Measurement 

Unit 2: Using Measurements for Continuous Improvement:

  • Understanding Variation: The key to understanding performance
  • What histograms, run charts, and control charts tell us about performance
  • The Range and Standard Deviation
  • Introduction to Control Charts
  • How to Improve a Process
  • Problem and Mission Statements

Unit 3: An Overview of Lean and Agile Tools and Techniques:

  • What are Lean and Agile?
  • The key principles of Lean management
  • Project failures and the origins of Agile
  • The fusion of Lean and Agile approaches – the current state of the art
  • Analyzing a Lean and Agile process or project
  • Applying the tools and techniques in practice

Unit 4: Benchmarking, Measurement, and Improvement:

  • Benchmarking process and project performance
  • Identifying causes of problems, and potential solutions through benchmarking
  • Demonstrating the link between a cause and its effect
  • Investigating Relationships between Variables
  • The role of Knowledge Management
  • How the tools integrate with Lean and Agile methods

Unit 5: Running a Successful Benchmarking Project:

  • Scoping and planning benchmarking study
  • Identifying and selecting benchmarking Metrics & Partners
  • Running effective Lean and Agile projects and processes
  • Integrating performance management with Lean and Agile
  • The role of benchmarking in change management

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