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Problem Solving and Decision Making



This training program is designed to equip participants with the tools and techniques necessary to effectively address challenges and make informed decisions. Through a combination of theoretical knowledge and practical exercises, participants will learn to identify, analyze, and solve problems efficiently. By enhancing problem-solving and decision-making skills, individuals can contribute more effectively to their organizations' success.

Program Objectives:

At the end of this program, the participants will be able to:

  • Select and apply pragmatic methods for effective problem solving and decision making.

  • Appreciate how values, bias and personality can impact solutions we create.

  • Utilize a structured approach to generate productive solutions.

  • Assess personal and organizational creativity and set an agenda for progression.

  • Explore and apply various problem-solving technique that generates creative solutions.

  • Develop the decisive skills that define competent and credible leadership.

Targeted Audience:

  • Managers.

  • Supervisors.

  • Team Leaders.

  • Head of Sections.

  • Employees among all departments and levels.

Program Outlines:

Unit 1:

The Psychology of Problem Solving and Decision Making:

  • A synopsis of psychological thought.

  • Values, Problem Solving and Decision Making.

  • Psychological type and Lateral Thinking for Problem Solving.

  • What psychological type reveals about me and my preferences.

  • Using a team approach to encourage lateral thinking: ZIGZAG model.

  • Individual or group decision making: case studies.

Unit 2:

Developing Decision Making Skills:

  • Using your left brain & right brain to make decisions.

  • Split-brain theory for developing effective problem-solving skills.

  • Developing openness to new ideas in making decisions.

  • Promoting idea mobility in teams.

  • Understanding the creative solving process in individuals and teams.

  • IDEAL problem-solving approach.

Unit 3:

Applying Effective Decision Making Skills in the Workplace:

  • Encouraging creative problem solving for continuous improvement.

  • Removing blocks to creative problem solving.

  • Convergent versus Divergent Thinking.

  • Divergent Thinking Skills for solving problems.

  • Using SCAMPER techniques to approach problem-solving.

  • Applying SCAMPER techniques to make effective decisions.

Unit 4:

Making Mental Blocks to Decision Making a Thing of the Past:

  • Challenging self-imposed assumptions.

  • Thinking outside the box.

  • Increasing new ideas.

  • Getting people behind your.

  • Evaluating new ideas.

  • Creative leadership during problem-solving and decision-making sessions.

Unit 5:

Effective Leadership and the Dynamic Problem Solving Team:

  • Ensuring alignment with corporate mission.

  • Encouraging self-initiated activity.

  • Endorsing Unofficial activity.

  • Enhancing Serendipity.

  • Importance of appreciating diverse stimuli.

  • Practicing within-company communication for problem-solving.

  • Developing a personal action plan.

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