Euro-training Center
 Protocols amp Etiquette And The Art Of Dealing With Q1469 QR Code
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Protocols & Etiquette And The Art Of Dealing With



This course aims to develop the concept of business etiquette and the proper etiquette practices for different business, work, and social scenarios. Participants will learn the etiquette requirements for a meeting, entertaining, telephone, and internet business interaction scenarios. 

Course Objectives:

At the end of this course the participants will be able to:

  • Understand Social etiquette, manners, and business protocol.
  • Understand the Professional conduct required informal events.
  • Understand the Professional networking etiquette and the art of conversation.
  • Understand the Keys to international etiquette, manners, and behaviors.
  • Communicate etiquette; the invisible rules of telephone and written standards.
  • Deal with VIPs, suppliers, negotiation, and difficult situations.
  • Identify various media skills such as Photography, Video Production, News Editing, and Press Releases.
  • Unified and comprehensive concepts of Etiquette and International Protocol.
  • Understand the universal principles of protocol, etiquette, professional code of conduct.
  • Create a good impression and avoid misconduct or embarrassing practices in important situations.

Targeted Audience:

  • Personnel officers
  • Public relations professionals
  • Events organizers
  • Personal assistants
  • Employees in the hospitality business and all those whose position requires dealing and interacting with important persons in both government and private sectors.

Course Outlines:

Unit 1: Principles of Business Etiquette And Protocol:

  • Definitions and concepts.
  • Guiding principle.
  • Importance of etiquette in business.
  • Importance of protocol in business.
  • The importance of manners.
  • Creating the right corporate image.

Unit 2: Achieving Communication Success:

  • Communication levels and definitions.
  • The principles of communication.
  • Elements of the communication process.
  • Communication delivery aspects.
  • Barriers to effective communication.
  • Overcoming communication barriers.
  • Communicating across cultures.
  • Managing perceptions and biases.
  • Communication key qualities.
  • Listening etiquette.

Unit 3: Personal and Professional Conduct:

  • Universal expectations for behavior.
  • Etiquette for formal occasions.
  • Handling difficult personalities.
  • Choices for dealing with various behaviors.
  • International business etiquette.
  • Customs and cultural sensitivity awareness.

Unit 4: Planning and Hosting VIP Occasions:

  • Preparation for official visits.
  • Protocol at events and summits.
  • Key qualities of the ideal host.
  • Seating strategies.
  • Mistakes to avoid.
  • Meeting at airports.

Unit 5: Proper Communication Etiquette:

  • Phone etiquette.
  • Meeting etiquette.
  • Email etiquette.
  • Titles and forms of address.
  • Exchanging gifts.

Unit 6: Variations in Protocol and Etiquette:

  • Administrative protocol.
  • Flags, anthems, and logos.
  • Awkward situations and solutions.

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