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Security Crisis Management and Security Negotiation Skills



The program has been designed to be interactive with several case studies and group exercises. A modular approach will take the delegates through the four stages of Crisis Management - Preparation, Planning, Response, and Recovery. Participative lectures will involve the use of PowerPoint, handout material, work manual with all instructor notes and slides, examples of best practice, and appropriate video/DVD material. The use of flip-charts, syndicate workshops, and reporting back sessions will encourage a fully participative and enjoyable event.

Course Objectives:

At the end of this course the participants will be able to:

  • Understand Crisis Management and its preferred framework for the private and public sectors
  • Understand the escalation of the incident to the crisis to disaster
  • Understand Civil Defence responsibilities
  • Apply effective crisis management tools and techniques for when an organization is under pressure
  • Develop an effective stakeholder management plan for use in a crisis
  • Identify measures that would improve their organizations' crisis management capabilities

Targeted Audience:

  • Managers
  • Team Leaders
  • Administrators
  • All Professionals

Course Outlines:

Unit 1: Pre-planning, Who and What Else Should be Considered?

  • Who owns the mitigation process?
  • Self-evaluating questionnaires
  • Developing and Implementing Emergency Plans
  • Twelve point checklist covering the whole planning process
  • Mutual Aid arrangements
  • Company-wide strategic contingency plans
  • Service or departmental plans
  • Building evacuation plans
  • Crisis Management and Communications. Emergency Centre/s
  • Developing and implementing a Business Continuity Management (BCM) strategy
  • Business Impact Analysis. Case Study and Workshop

Unit 2: Dealing With a Crisis - the 'Communications' Perspective:

  • Command and Control Issues
  • Operational (at the scene)
  • Tactical (at the forward control point/incident command)
  • Strategic (boardroom level/emergency operations center)
  • Organizing a Press Conference
  • Conducting Radio and Television Interviews
  • Case Study Exercise: Crisis Communications Strategy. Develop a crisis communications strategy and action plan based upon a given scenario

Unit 3: Incident Management & Aftermath:

  • Alerting and Warning. Case Studies. What can go right and what can go wrong
  • Case Studies - Texas City Disasters 1947 and April 2005
  • Major Incident Simulation - Role Playing Workshop
  • Syndicate selection
  • Reporting back
  • Potential Psychological & Welfare problems in Crisis Management
  • How to improve staff morale and confidence in the process
  • The psychological effects during and after an incident involving injuries - and worse
  • Looking after yourself and your staff
  • The questionnaire, are your batteries in good condition?

Unit 4: What Makes a Negotiation a Success?

  • Negotiation Exercise Number 1
  • Personal obstacles to a successful negotiation
  • Purchasing responsibilities as a negotiator
  • Identifying the phases of a negotiation
  • Understanding the phases of a negotiation
  • What makes the “ winners” win – the elements of success
  • Comparing Approaches in Negotiations
  • Looking for a better deal for both parties
  • When to use what style of negotiation
  • Protecting yourself and your company
  • Using Time as a key element
  • Negotiation Exercise Number 2

Unit 5: The Expert Negotiator Has Many Talents:

  • Skill sets and knowledge requirements
  • The role of intuition and Emotion
  • Understanding your present personal capability
  • Defining the negotiator competencies
  • Uncovering the learning gap
  • Identifying what should be negotiated
  • Positioning the negotiation
  • Determining the supplier's likely position
  • The influence of long and short term supplier relationships
  • Negotiation Exercise Number 3

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