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Strategic Performance and Benchmarking



This program is designed to equip participants with the tools and techniques necessary for optimizing organizational performance and driving continuous improvement. Through a combination of performance measurement strategies and benchmarking methodologies, participants learn to identify areas for enhancement and implement effective strategies for achieving excellence.

Program Objectives:

At the end of this program, the participants will be able to: 

  • Explain the benefits of Performance Measurement, Continuous Improvement, and Benchmarking.

  • Show how these activities play a part in helping their organization perform at a higher level.

  • Determine methods for generating and implementing effective performance measures.

  • Use a process improvement and benchmarking methods.

  • Integrate performance measures with relevant Lean and Agile tools to increase productivity.

Targeted Audience:

  • General Managers.

  • Operational Managers.

  • Maintenance Managers.

  • Maintenance & Reliability Engineers.

  • Technical managers & supervisors.

  • Quality Managers.

Program Outlines:

Unit 1:

Performance Measurement: The Starting Point for Improvement:

  • The Need for Performance Measurement.

  • The impact of Lean and Agile methods.

  • Data Use and Abuse: How to use Data Constructively.

  • Selecting the ‘vital few’ Performance Measures.

  • Performance measures in Operations and Projects.

  • Current good practice in Performance Measurement. 

Unit 2:

Using Measurements for Continuous Improvement:

  • Understanding Variation: The key to understanding performance.

  • What histograms, run charts, and control charts tell us about performance.

  • The Range and Standard Deviation.

  • Introduction to Control Charts.

  • How to Improve a Process.

  • Problem and Mission Statements.

Unit 3:

An Overview of Lean and Agile Tools and Techniques:

  • What are Lean and Agile?

  • The key principles of Lean management.

  • Project failures and the origins of Agile.

  • The fusion of Lean and Agile approaches – the current state of the art.

  • Analyzing a Lean and Agile process or project.

  • Applying the tools and techniques in practice.

Unit 4:

Benchmarking, Measurement, and Improvement:

  • Benchmarking process and project performance.

  • Identifying causes of problems, and potential solutions through benchmarking.

  • Demonstrating the link between a cause and its effect.

  • Investigating Relationships between Variables.

  • The role of Knowledge Management.

  • How the tools integrate with Lean and Agile methods.

Unit 5:

Running a Successful Benchmarking Project:

  • Scoping and planning benchmarking study.

  • Identifying and selecting benchmarking Metrics & Partners.

  • Running effective Lean and Agile projects and processes.

  • Integrating performance management with Lean and Agile.

  • The role of benchmarking in change management.

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