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Strategic Planning Using the Balanced Scorecard: Turning Strategy into Reality



The Balanced Scorecard puts strategy at the heart of your organization, allowing you to focus 100% of your employees’ effort on the achievement of company objectives. It provides a powerful framework for the rapid and effective implementation of strategy, delivering breakthrough performance improvement.

Course Objectives:

At the end of this course the participants will be able to: 

  • Translate vision and strategy into practical action and improved organizational performance
  • Understand how to use the Balanced Scorecard to drive improved performance
  • Design and build a Balanced Scorecard
  • Align the organization around commons goals
  • Understand how to monitor and manage strategic performance
  • Drive operational performance improvement in line with the strategy
  • Understand how to rollout a Balanced scorecard across an organization
  • Create a personal action plan to drive performance improvement within their organization

Targeted Audience:

  • Executives
  • Managers with responsibility for creating or managing a balanced scorecard
  • Financial Officers and controllers
  • Process Managers
  • Strategic Planning Managers

Course Outlines:

Unit 1: A Tool for Managing Strategic Performance:

  • Introduction to the Balanced Scorecard
  • Benefits of the Balanced Scorecard
  • Linking Mission and Vision to operations
  • Application and uses of the Balanced Scorecard
  • The Financial, Customer, Process perspectives in detail
  • Overview of the Balanced Scorecard creation process
  • Strategy maps and Strategic Themes
  • Strategic Measures and Strategic Targets

Unit 2: Developing a Balanced Scorecard:

  • Create a strategy-centric organization
  • The Learning & Growth perspective in detail
  • Define strategy, identify strategic themes and build strategic linkages
  • Engage the leadership team
  • Importance of data collection, interviews, and focus groups
  • Strategic documentation
  • Work with the Case Study
  • Strategic objectives and strategic themes

Unit 3: Monitoring Strategic Performance:

  • Purpose of strategic measures and their relationship with KPIs
  • Lead and lag measures
  • Develop appropriate measures using the Strategy Map
  • Examples of measures for each of the four perspectives
  • How to implement the Balanced Scorecard
  • Lag and lead measures
  • Determine measures and targets
  • Map strategic initiatives

Unit 4: Implementing A Balanced Scorecard:

  • Set appropriate stretch targets for each objective
  • The Strategic Management System and performance management
  • Map strategic initiatives for HR
  • Plan for implementation
  • Bring about successful change
  • Communicate the Balanced Scorecard
  • Develop appropriate targets using the Strategy Map and Measures
  • Cascade the Balanced Scorecard across the organization
  • Strategy Review Meetings

Unit 5: Pulling It All Together:

  • How to make it work in your organization
  • Create an outline project plan
  • Identify key roles and key players
  • Case study activities
  • Top Tips for success
  • Create a personal plan of action

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