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 Supervisory Skills and Promotion of the Creative Environment at Work M2240 QR Code
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Supervisory Skills and Promotion of the Creative Environment at Work



The supervisory levels are the link between the executive levels and the higher administrative levels. Therefore, achieving the organization's objectives, increasing productivity and the overall performance of the organization affects the effectiveness and efficiency of the performance of its supervisors.

The skills of supervisors in any organization are in need of continuous development, and the acquisition of advanced tools and methods that are reflected in deepening these skills and activating their role in motivating working individuals and pushing them to adhere to the goals of the organization. There is a need for this course in order to identify the distinguished supervisory skills and methods. Advanced, to be able to play an effective and distinguished supervisory role in your organization.

Course Objectives

At the end of this course, the participants will be able to:

  • Know the administrative and supervisory process and the basics of management.
  • Learn how to manage priorities and face work pressures.
  • Learn about managing effective meetings.
  • Know the methods and skills of negotiation and persuasion.
  • Know modern administrative, innovative and creative skills in problem-solving and decision-making.
  • Build the concept of leadership thought and the habits of an effective leader.
  • Know the characteristics of the contemporary administrative environment and the inevitability of excellence.
  • Own the strategy and what is the competitive position of the establishment.
  • Know the psychological factors that affect the selection of the appropriate strategy.
  • Possess and develop "training skills".

Targeted Audience

  • Department managers.
  • Holders of administrative, executive and advisory positions.
  • Heads of departments and those at their level in all different institutions and organizations.
  • Anyone who finds themselves in need of this course and wants to develop their skills and experience.

Course Outline

Unit 1: The administrative and supervisory process and the basics of management "a future perspective":

  • The supervisory position.
  • traditional view of management.
  • Contemporary view in management.
  • The administrative process from a future perspective.
  • The necessary skills to carry out the administrative process.
  • Integrated comprehensive manager.
  • Modern management.
  • Modern strategic management:
  • Strategic planning and effective organization of human resources management.
  • Stages of building an administrative strategy.
  • The entrance to the strategic construction of individuals based on empowerment Approach

Managing priorities and facing work pressure:

  • The modern approach to managing priorities “First Things First”
  • Matrix "Covey" for setting priorities and time management.
  • Ways to face and manage work stress.
  • pressure theories.
  • Practical case and open discussions.
  • Effective Administrative Communication:
  • Fundamentals of the communication process.
  • organizational communication.
  • Communication obstacles.
  • patterns of communicative behavior.
  • Factors for achieving optimal dealing with different communication styles.

Unit 2: Managing effective meetings:

  • meeting concept.
  • Meeting management concept.
  • The importance of meetings.
  • Types of meetings.
  • Patterns and behavior of members during meetings.

Negotiation and Persuasion Skills:

  • The concept of negotiation and methods of persuasion and solution.
  • Characteristics and specifications of the professional negotiator.
  • Practical role play.

Unit 3: Modern administrative, innovative and creative skills in solving problems and making decisions:

  • Patterns of thinking in the human mind.
  • Is creative thinking accidental or intentional?
  • Creative thinking methods.
  • discussions.

Excellence in preparing programs and plans for appropriate administrative change:

  • The nature of development and change.
  • Concept, importance, objectives, characteristics, stages.
  • The scientific method of introducing change.
  • Types of change.
  • Enhancing the creative environment at work
  • The concept of building leadership thought and the habits of an effective leader.
  • The concept of creativity and mental mapping, and the stages of the creativity process.
  • Creative thinking and its impact on the administrative planning process.
  • Understanding of individual and team personality and innovative mindset.
  • The Seven Practices of an Effective Leader.
  • Stages, components, determinants and elements of creative thinking and methods of measuring it.
  • Measures of creativity.
  • Creative and innovative thinking methods and how to apply it and involve those in charge of implementation.
  • Obstacles and obstacles to creativity.
  • How to acquire creative skills to achieve administrative excellence at work.
  • Creativity and solving administrative work problems using the brainstorming method.
  • Presentation of some creative experiences and lessons learned from them.

Unit 4: The inevitability of excellence and the characteristics of the contemporary administrative environment:

  • Axes of excellence and the competitive position of the organization.
  • Excellence weapons.
  • How can the spirit of excellence be created among employees?
  • The relationship between administrative excellence and creativity skills.
  • Creative and innovative methods and how to apply them at work.
  • Inventory and identification of methods to overcome the obstacles that stand in the way of applying the new methods and how to deal with them to achieve distinguished administrative performance.
  • Local government experiences in the field of innovation and administrative excellence.
  • Creating a distinguished work environment that encourages creative and innovative thinking.
  • The relationship between administrative survival, excellence and creativity.

Strategy and competitive position of the establishment:

  • Strategic management as a realistic and effective method stemming from major international companies.
  • The skills that must be available in those who undertake strategic management.
  • How do you determine the scope of the organization's work in the future {the organization's mission and purpose}.
  • How do you formulate the realistic goals of the organization?
  • Models and methods of major international companies such as {Boston Matrix - General Electric} and choosing the appropriate strategy for each company according to its special circumstances and competitive position.

Unit 5: Psychological factors affecting the selection of the appropriate strategy:

  • Strategic planning methodology in the Malaysian experience.
  • Methodology of socio-economic development in the Malaysian experience.
  • The role of human resources in the Malaysian experience.
  • How did the Malaysian experience benefit from the Japanese experience?
  • A practical case about the Malaysian experience.

Possessing and developing “training skills”:

  • Adopting cultural values appropriate to the new society.
  • The role of training in the development of human resources correctly.
  • Specialized training.
  • Value Added.
  • Education development "Educational Curriculum".
  • Selection of directors.
  • Delivery on time.
  • Quality control.

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