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The Competent Manager



This training program is designed to equip individuals with the foundational skills and knowledge necessary to excel in managerial roles. Through a combination of theoretical instruction, practical exercises, and case studies, participants develop the confidence and competence to effectively lead teams and achieve organizational goals.

Program Objectives:

At the end of this program, the participants will be able to: 

  • Develop their understanding of the skills and competencies required by competent managers.

  • Gain insight into various management approaches, including different leadership styles.

  • Learn how to effectively manage both teams and individuals.

  • Understand strategies for managing and developing teams.

  • Explore the significance of negotiation, influencing, and persuasion in effective management.

  • Develop a plan for their continuous professional development.

Targeted Audience:

  • Managers.

  • Supervisors & Team leaders.

  • Human recourses department.

Program Outlines:

Unit 1:

The Role of The Competent Manager:

  • Identifying the skills and competencies required by the role.

  • Understanding how management has to adapt to the culture.

  • The new business reality and impacts on managers.

  • Building a professional development plan.

  • Creating business culture within our team.

  • Creating minimum behavioral standards.

  • Risk, reward, and motivation.

Unit 2:

Discovering The Difference Between Management and Leadership 

  • Reviewing alternative approaches to management.

  • Establishing your leadership and management style.

  • Identifying the impact your leadership and management style has on your team.

  • Learning that personality styles and assigning responsibility are linked.

  • Understanding the mindset of your staff.

  • Time management.

Unit 3:

Understanding The Performance Management Cycle:

  • Identifying and agreeing on individual and team objectives.

  • Ensuring everything is in place for excellent performance.

  • Monitoring performance.

  • Reviewing performance and giving feedback.

  • Effective questioning techniques.

  • Silent coaching to improve individual performance.

  • Listening a managers greatest weapon.

  • 4 quadrant model of motivation.

Unit 4:

Identifying Stages of Team Development:

  • Understanding the difference between a group and a team.

  • Different team roles and their contribution to a successful team.

  • Identifying and planning effective team development.

  • How to present our ideas to the team.

  • Communication tools for managers.

  • The relationship bank account.

  • Deposits and withdrawals.

  • Creating a culture of recognition and the recognition formula.

Unit 5:

Negotiation Styles and When They Might Be Appropriate:

  • Influencing your line manager, colleagues and customer.

  • Identifying appropriate opportunities and strategies for persuasion.

  • Negotiation secrets to help you win.

  • Letting the other person Save face.

  • Case study of elite negotiators.

  • Continuing development schedule.

  • Readers are leaders.

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