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The Complete Course on Facilities Management



Facilities like buildings, utility plants, power & water distribution networks, production plants, parking lots and landscaping become more and more flexible, complex and expensive. That is why Facilities Management is a huge business nowadays. It is one of the largest budget expenses and therefore one of the major sources of cost savings. However not at all costs, because facilities are a major asset too.

This course shows you how to apply the Best Practices to organize and manage a facilities department as a successful “business within a business”. The goal is to operate and maintain the facilities effectively and efficiently, to integrate function, people, and place. The course is about finding the right balance between asset performance (functionality, availability, reliability, safety) and costs, about the right balance between operating and maintaining the facilities in-house or contracting it out.

Course Objectives:

At the end of this course the participants will be able to:

  • Evaluate the current state of the delegates’ facilities management process
  • Understand the need for a proper operational & maintenance control center
  • Learn how to draw up a (preventive) maintenance concept, based on risk
  • Improve strategies to decide when and what to contract out
  • Accomplish an outsourcing strategy which helps you in realizing better results
  • Learn how to monitor performance and results
  • Understand how to operate and maintain their facilities as a "business within a business"
  • Learn how to be able to share experience and knowledge with others

Targeted Audience:

  • Facilities managers
  • Building managers
  • Risk department
  • Administration department
  • People who interested to gain such great knowledge in facilities management. 

Course Outlines:

Unit 1: Overview of Facilities Management:

  • The Facilities Management process
  • Facilities Management as "a business within a business"
  • Facilities planning
  • Facilities realization
  • Facilities operations & maintenance
  • Individual assessment - the current state of your facilities management process

Unit 2: The Basic Elements of Facilities Management:

  • Strategic & annual planning
  • Design, build and maintain recycle
  • Operations & Services
  • Work planning & control
  • Maintenance & repair
  • Information management

Unit 3: Preventive Maintenance & Maintenance Strategy:

  • Understanding risk
  • Risk-Based Maintenance - the methodology
  • Seven steps in developing an efficient and risk-based maintenance strategy
  • Defining maintenance tasks
  • Case study
  • Typical inspection & maintenance tasks for utilities

Unit 4: Outsourcing and Contracting:

  • What to outsource and what not
  • Choosing the right contractor
  • How to manage this
  • Contract types
  • The contracting cycle
  • Service level agreements

Unit 5: Performance Monitoring & Benchmarking:

  • Continuous improvement
  • Target setting as a starting point
  • Monitoring performance: develop and use Key Performance Indicators
  • The Facilities Management Balanced Scorecard
  • Benchmarking: how to set up a benchmark study

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