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The Middle Manager Development Programme: Creating Future Leaders



Many middle professionals have a wealth of experience at handling day to day management issues and are now ready for a bigger challenge. Are there extra skills they need to acquire to prepare them for the next level of leadership? This program is about exploring and mastering those skills and knowledge that will comfortably take you to the next level of competence – from professional to leader.

It will give you a real insight into what drives individual behavior, how to pinpoint the cultural style of your organization, and understand its inherent cultural strengths and weaknesses. We’ll explore team dynamics in the context of the culture, look at functional and dysfunctional behavior, and how dysfunctional behavior can be reshaped. We’ll explore how easy it is for the leader to unwittingly set people up for failure and how this can be avoided. We’ll investigate motivation, reward, and getting the best from the team.

Course Objectives:

At the end of this course the participants will be able to: 

  • Ensure that you have all the core skills of effective management and leadership.
  • Understand what drives individual behavior and how to motivate and reward excellence.
  • Truly understand the culture of your organization.
  • Explore team dynamics and discovering your own preferred team roles.
  • Have a framework for implementing successful change programs.

Targeted Groups:

  • Managers among all managerial levels
  • Supervisors
  • Team leaders
  • Employees who want to get leadership skills to develop their career

Course Outlines:

Unit 1: Core Skills Required For Managing a Team:

  • Delegating effectively.
  • Goal Setting - S.M.A.R.T. goals.
  • Performance Appraisals that work.
  • Introducing a new employee to the job.
  • Coaching and on-the-job training.
  • Giving Praise effectively.
  • Constructive Confrontation skills.
  • Saying ‘No’ skilfully.
  • Counseling for performance improvement.
  • Disciplinary Process.
  • Dealing with grievances.
  • Discipline procedures.
  • Dealing with difficult colleagues.

Unit 2: Understanding People:

  • Individual characteristics that influence behavior.
  • Personality styles and traits.
  • Attitudes and behavior.
  • Perception in the workplace.
  • Attributing causes to behavior.
  • Types of workplace behavior.

Unit 3: Organisational Culture:

  • The organizational cultural web.
  • Types Of organizational culture.
  • Developing organizational culture.
  • Managing organizational culture.
  • Changing organizational culture.
  • Group Thinks - How an unhealthy culture develops and how to prevent it.
  • Signs of a healthy organizational culture.
  • Effects of a healthy organizational culture.

Unit 4: Team Dynamics:

  • Group Dynamics.
  • Team Roles – A Self Perception Inventory.
  • Team roles and complementarities.
  • Team formation and dynamics.
  • Functional and dysfunctional group behavior.
  • The set up to fail syndrome.
  • Inter-team relationships.

Unit 5: Getting The Best From Your Team:

  • What are people looking for in their jobs? Do their managers know?
  • The basic motivational process.
  • Ironies of motivation.
  • Managing People – ten essential behaviors.
  • How do you rate on motivating?
  • Motivation techniques for greater commitment & output.
  • Reward systems in high-performance work systems.
  • How to reward and inspire your team.
  • Team rewards.
  • Creating energy in the team.
  • Knowledge workers and the psychological contract.
  • Receiving feedback and criticism.
  • Helpful hints for providing feedback and criticism

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