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Leadership and Management
Certified Business Process Associate CBPA
Overview:
Introduction:
This training program is designed to provide you with a comprehensive understanding of business process management (BPM) and equip you with the knowledge and skills necessary to become a certified professional in this field. By the end of this program, you will be well-prepared to take the CBPA certification exam and take your career in business process management to new heights.
Program Objectives:
At the end of this program, the participants will be able to:
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Understand the fundamentals of business process management.
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Learn the key concepts and techniques in process analysis and improvement.
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Develop practical skills in documenting and modeling business processes.
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Prepare for the CBPA certification exam.
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Gain knowledge of best practices in business process management.
Targeted Audience:
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Professionals interested in business process management and process improvement.
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Individuals seeking to enhance their knowledge and skills in BPM.
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Individuals preparing for the CBPA certification exam.
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Process analysts, business analysts, and process improvement specialists.
Program Outlines:
Unit 1:
Introduction to Business Process Management:
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Fundamentals of business process management.
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Benefits and challenges of BPM implementation.
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BPM lifecycle and key stakeholders.
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Introduction to process mapping and documentation.
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Tools and technologies used in BPM.
Unit 2:
Process Analysis and Improvement:
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Process analysis techniques and tools.
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Identifying process inefficiencies and bottlenecks.
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Lean and Six Sigma methodologies for process improvement.
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Measuring process performance and identifying KPIs.
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Implementing process optimization strategies.
Unit 3:
Process Modeling and Documentation:
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Introduction to process modeling languages (BPMN, UML, etc.).
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Creating process flowcharts and swimlane diagrams.
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Documenting process details and requirements.
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Process simulation and analysis.
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Process governance and control.
Unit 4:
Process Automation and Technology
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Role of technology in process automation.
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Business Process Management Systems (BPMS).
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Robotic Process Automation (RPA) and its applications.
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Integrating process automation with existing systems.
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Managing process change and organizational impact.
Unit 5:
CBPA Certification Exam Preparation:
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Overview of the CBPA certification exam format and requirements.
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Review of key topics and concepts covered in the course.
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Tips and strategies for successful exam preparation.
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Q&A session and final exam review.