Improvement of Soft Development Skills

Overview:

Introduction:

Soft skills training is training that focuses on developing skills such as communication, teamwork, and problem-solving. Other soft skills include emotional intelligence, a positive attitude, and taking the initiative

Course Objectives:

At the end of this course the participants will be able to:

• Advanced communication and negotiation skills.

• Interpersonal skills and empathy.

• Leadership and management skills.

• Entrepreneurship and initiative-taking.

• Adaptability and continuous learning skills.

• Teaching and training skills

Targeted Audience:

• Managers
• Communication managers
• Research and development 
• Human resource 

Course Outlines:

Unit 1: 

• Identify the skill desired specifically. Often we throw words around without the specificity that would make them more easily studied and improved

• Determine what you want the end goal to be

• Rely on others rather than yourself

• Track the items in a meaningful time frame

Unit 2: 

• Increased productivity

• Improved customer service

• Increased self-confidence

• Increased retention rates

• Improved job satisfaction

• Increased loyalty from customers

Unit 3: 

• Communication skills are almost always high on the 'essential skills' list in any job advertisement

• Making Decisions

• Self-Motivation

• Leadership Skills

Unit 4:

• Team-Working Skills

• Creativity and Problem Solving Skills

• Time Management and ability to work under pressure

• Positive attitude

Unit 5: 

• Self-assessment questionnaires

• Informal feedback from peers and managers

• Focus groups

• On-the-job observation

• Actual job performance key performance indicators (KPIs)