IT Management
ITIL® 4 Foundation
Overview:
Introduction:
Welcome to the ITIL® 4 Foundation Training, a comprehensive program designed to equip you with the fundamental knowledge and skills necessary to excel in the field of IT Service Management. This 5-day course will provide you with a deep understanding of ITIL® 4, the latest version of the globally recognized IT Service Management framework. Through a combination of lectures, case studies, and practical exercises, you'll gain the expertise needed to improve IT services within your organization.
Course Objectives:
At the end of this course, the participants will be able to:
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Understand the key concepts and principles of ITIL® 4.
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Comprehend the IT service lifecycle and the service value system.
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Explain the four dimensions of service management.
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Apply ITIL® practices for effective service management.
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Prepare for the ITIL® 4 Foundation certification exam.
Targeted Audience:
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IT Managers and Directors
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IT Service Providers
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IT Support Staff
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Service Desk Managers
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Project Managers
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Business Analysts
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IT Architects
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Service Delivery Professionals
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Quality and Process Managers
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Anyone seeking a fundamental understanding of ITIL® 4
Course Outline:
Unit 1: Introduction to ITIL® 4
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ITIL® 4 Foundation Overview
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Key ITIL® Concepts and Terminology
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Service Value System (SVS) and Service Value Chain (SVC)
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Four Dimensions of Service Management
Unit 2: Service Value System
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Guiding Principles of ITIL® 4
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Governance and Service Management
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Continual Improvement
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Service Value Streams
Unit 3: Service Value Chain
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Plan
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Improve
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Engage
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Design and Transition
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Obtain/Build
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Deliver and Support
Unit 4: ITIL® 4 Practices
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General Management Practices
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Service Management Practices
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Technical Management Practices
Unit 5: Exam Preparation and Mock Exam
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Review of Key Concepts and Practice Questions
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Mock Exam to Prepare for the ITIL® 4 Foundation Certification