Security Crisis Management and Security Negotiation Skills

Overview:

Introduction:

The program has been designed to be interactive with several case studies and group exercises. A modular approach will take the delegates through the four stages of Crisis Management - Preparation, Planning, Response, and Recovery. Participative lectures will involve the use of PowerPoint, handout material, work manual with all instructor notes and slides, examples of best practice, and appropriate video/DVD material. The use of flip-charts, syndicate workshops, and reporting back sessions will encourage a fully participative and enjoyable event.

Course Objectives:

At the end of this course the participants will be able to:

• Understand Crisis Management and its preferred framework for the private and public sectors
• Understand the escalation of the incident to the crisis to disaster
• Understand Civil Defence responsibilities
• Apply effective crisis management tools and techniques for when an organization is under pressure
• Develop an effective stakeholder management plan for use in a crisis
• Identify measures that would improve their organizations' crisis management capabilities

Targeted Audience:

• Managers
• Team Leaders
• Administrators
• All Professionals

Course Outlines:

Unit 1: Pre-planning, Who and What Else Should be Considered?

• Who owns the mitigation process?
• Self-evaluating questionnaires
• Developing and Implementing Emergency Plans
• Twelve point checklist covering the whole planning process
• Mutual Aid arrangements
• Company-wide strategic contingency plans
• Service or departmental plans
• Building evacuation plans
• Crisis Management and Communications. Emergency Centre/s
• Developing and implementing a Business Continuity Management (BCM) strategy
• Business Impact Analysis. Case Study and Workshop

Unit 2: Dealing With a Crisis - the 'Communications' Perspective:

• Command and Control Issues
• Operational (at the scene)
• Tactical (at the forward control point/incident command)
• Strategic (boardroom level/emergency operations center)
• Organizing a Press Conference
• Conducting Radio and Television Interviews
• Case Study Exercise: Crisis Communications Strategy. Develop a crisis communications strategy and action plan based upon a given scenario

Unit 3: Incident Management & Aftermath:

• Alerting and Warning. Case Studies. What can go right and what can go wrong
• Case Studies - Texas City Disasters 1947 and April 2005
• Major Incident Simulation - Role Playing Workshop
• Syndicate selection
• Reporting back
• Potential Psychological & Welfare problems in Crisis Management
• How to improve staff morale and confidence in the process
• The psychological effects during and after an incident involving injuries - and worse
• Looking after yourself and your staff
• The questionnaire, are your batteries in good condition?

Unit 4: What Makes a Negotiation a Success?

• Negotiation Exercise Number 1
• Personal obstacles to a successful negotiation
• Purchasing responsibilities as a negotiator
• Identifying the phases of a negotiation
• Understanding the phases of a negotiation
• What makes the “ winners” win – the elements of success
• Comparing Approaches in Negotiations
• Looking for a better deal for both parties
• When to use what style of negotiation
• Protecting yourself and your company
• Using Time as a key element
• Negotiation Exercise Number 2

Unit 5: The Expert Negotiator Has Many Talents:

• Skill sets and knowledge requirements
• The role of intuition and Emotion
• Understanding your present personal capability
• Defining the negotiator competencies
• Uncovering the learning gap
• Identifying what should be negotiated
• Positioning the negotiation
• Determining the supplier's likely position
• The influence of long and short term supplier relationships
• Negotiation Exercise Number 3