Workplace decisions and actions reflect the interaction between people, task demands, equipment, and organizational conditions. Human and Organizational Performance (HOP) provides an approach to safety that recognizes human fallibility and considers how work systems influence behaviour and the consequences of error. This training program explores HOP principles, human factors, error detection methods, reporting culture, and organizational learning. It addresses the management structures and leadership practices that support learning from workplace experience, strengthening system defences, and evaluating safety culture.
Analyze HOP principles and their relationship with behavioural safety approaches.
Assess human factors and organizational conditions influencing workplace decisions.
Evaluate error detection methods and system defences.
Determine reporting practices and indicators of safety culture maturity.
Explore leadership and organizational learning approaches supporting HOP integration.
Safety Managers, Officers, and Specialists.
Health, Safety, and Environment Professionals.
Operations and Maintenance Managers.
Incident Investigation and Risk Management Professionals.
Supervisors and Organizational Development Professionals.
Origins and development of Human and Organizational Performance.
Principles of human fallibility, context, learning, and leadership response.
Relationships between people, work systems, and safety outcomes.
Connections between HOP and Behaviour Based Safety.
Organizational accountability and the limitations of blame.
Cognitive processes, attention, and human performance limitations.
Biases influencing judgment and assessments of employee actions.
Task demands, workplace pressures, and decision-making conditions.
Equipment interfaces, procedures, and organizational influences on behaviour.
Differences between documented expectations and everyday work.
Error patterns and conditions contributing to workplace failure.
Detection methods using observations, reports, and operational evidence.
Contextual analysis of decisions preceding incidents.
System weaknesses and barriers limiting error consequences.
Control evaluation criteria addressing recurring error conditions.
Reporting arrangements for errors, hazards, and near misses.
Trust, employee participation, and barriers to speaking up.
Leadership responses influencing openness and reporting quality.
Distinctions between workplace safety climate and safety culture.
Maturity indicators reflecting organizational attitudes and practices.
Learning mechanisms drawing on employee knowledge and work experience.
Review principles addressing operational context and system interactions.
Leadership responsibilities for HOP adoption and workforce engagement.
Integration of HOP principles into safety management practices.
Evaluation criteria for learning quality and system changes.