Introduction:

Operational facilities management is a critical organizational function that ensures the efficient operation, maintenance, and support of buildings, infrastructure, and workplace services to achieve organizational objectives. It integrates facility operations, maintenance management, workplace services, asset management, health and safety, and operational planning to maintain functional, safe, and productive environments. This training program explores operational facilities management frameworks, maintenance strategies, service delivery models, workplace management practices, and performance management approaches that support daily facility operations. It provides a comprehensive perspective on enhancing operational efficiency, service quality, asset reliability, and workplace effectiveness.

Program Objectives:

By the end of this program, participants will be able to:

Analyze operational facilities management frameworks and service delivery models supporting organizational operations.
Evaluate maintenance management, asset utilization, and workplace service strategies that enhance operational performance.
Assess health, safety, compliance, and risk management practices within operational facilities management.
Examine operational planning, resource coordination, and performance measurement methodologies for facility operations.
Explore operational leadership, contractor management, and workplace optimization practices that improve facilities performance.

Target Audience:

Facility Managers and Supervisors.
Operations and Maintenance Engineers.
Building and Property Management Professionals.
Administrative and Corporate Services Managers.
Maintenance Coordinators and Facilities Personnel.

Program Outline:

Unit 1:

Foundations of Operational Facilities Management:

Facilities management principles and operational functions.
Facility services and organizational support.
Building systems and infrastructure overview.
Operational roles and responsibilities.
Facility governance and operational standards.

Unit 2:

Maintenance and Asset Operations:

Preventive, predictive, and corrective maintenance.
Asset management and equipment reliability.
Maintenance planning and scheduling.
Work order management systems.
Spare parts and maintenance resource management.

Unit 3:

Workplace Services and Operational Support:

Workplace operations and occupant services.
Space utilization and workplace coordination.
Cleaning, security, and support services.
Contractor and vendor management.
Service quality and customer satisfaction.

Unit 4:

Health, Safety, and Operational Performance:

Health and safety management in facilities.
Regulatory compliance and operational risk management.
Emergency preparedness and business continuity.
Operational performance measurement and KPIs.
Resource optimization and cost control.

Unit 5:

Operational Planning and Facilities Coordination:

Operational planning and daily facilities coordination.
Workforce deployment and task prioritization.
Facilities budgeting and operational resource allocation.
Operational reporting and decision support.
Interdepartmental coordination and service integration.

Facilities Management on Operational Level