Introduction:

Crisis management is a structured organizational capability that enables institutions to prepare for, respond to, and recover from disruptive events that threaten operations, reputation, safety, and continuity. It combines risk awareness, decision coordination, communication discipline, and leadership judgment under high pressure conditions. This training program provides a comprehensive overview of crisis management principles, planning frameworks, response coordination models, and recovery strategies used across public and private sector organizations.

Program Objectives:

By the end of this program, participants will be able to:

Identify the structural foundations and institutional role of crisis management within modern organizations.
Classify organizational risk environments and categories using systematic models.
Evaluate formal crisis management frameworks and their alignment with organizational continuity structures.
Explore coordination and governance models for crisis response teams and executive decision systems.
Analyze institutional communication structures for stakeholder management during crisis conditions.

Target Audience:

• Crisis management professionals.

• Public relations and communications specialists.

• Business continuity and disaster recovery professionals.

• Security managers.

• Government officials.

• Senior executives and managers.

Program Outline:

Unit 1:

Foundations of Crisis Management:

• Definition and characteristics of organizational crises.

• Types of crises and their operational, financial, and reputational impacts.

• Importance of proactive planning and institutional readiness.

• Legal and ethical responsibilities during crisis situations.

• Leadership roles and accountability in crisis governance.

Unit 2:

Crisis Risk Assessment and Planning:

• Threat identification and vulnerability assessment methods.

•Governance structures for crisis decision authority and escalation pathways.

• Structure and components of crisis management plans.

• Formation process of crisis response teams and role allocation models.

• Coordination principles with external agencies and authorities.

Unit 3:

Crisis Response and Strategic Communication:

• Activation procedures and response coordination structures.

• Information management during emergency situations.

• Stakeholder communication frameworks.

• Media handling principles and reputation protection.

• Digital communication channels and misinformation control.

Unit 4:

Crisis Recovery and Organizational Learning:

• Post-crisis evaluation and performance review methods.

• Business restoration and operational stabilization planning.

• Corrective action planning strategies and policy updates.

• Knowledge capture and institutional learning systems.

• Long term resilience building strategies.

Unit 5:

Crisis Governance and Decision Making Structures:

• Crisis command and control models.

• Decision authority hierarchies during emergencies.

• Coordination mechanisms between executive leadership and operational teams.

• Documentation and reporting structures for crisis accountability.

• Integration of crisis management into enterprise governance systems.

Certified Crisis Management Professional CCMP