Health Quality Management

Introduction:

Health quality management represents a core institutional function that ensures healthcare services are safe, effective, patient-centered, and compliant with regulatory and accreditation standards. It provides structured frameworks for monitoring performance, managing risks, and continuously improving healthcare outcomes. This program presents governance-based models, quality systems, and performance measurement approaches used in healthcare organizations. It emphasizes accountability, evidence-based decision-making, and sustainability in health quality management systems.

Program Objectives:

At the end of this program, participants will be able to:

• Define the institutional role of quality management within healthcare systems.

• Classify quality management frameworks and standards used in healthcare organizations.

• Analyze healthcare quality indicators, patient safety metrics, and performance data.

• Evaluate governance, risk, and compliance mechanisms supporting quality of care.

• Establish structured approaches for continuous quality improvement in healthcare settings.

Targeted Audience:

• Healthcare Quality Managers and Officers.

• Hospital and Clinic Administrators.

• Patient Safety and Risk Management Professionals.

• Healthcare Operations and Performance Managers.

• Professionals involved in healthcare accreditation and quality improvement.

Program Outline:

Unit 1:

Foundations of Healthcare Quality Management:

• The concept of quality within healthcare organizations.

• Evolution of quality thinking in healthcare systems.

• Healthcare quality as a governance and oversight responsibility.

• The role of leadership in setting quality direction and expectations.

• Quality management within institutional and regulatory contexts.

Unit 2:

Quality Measurement and Performance Interpretation:

• Conceptual approaches to interpreting healthcare quality measurement.

• The role of data and indicators in quality oversight.

• Interpretation of quality and performance information.

• Benchmarking as a comparative governance perspective.

• Limitations and considerations in healthcare quality measurement.

Unit 3:

Healthcare Regulation and Accreditation Contexts:

• The role of accreditation bodies in healthcare quality governance.

• Regulatory frameworks shaping healthcare quality expectations.

• Interpretation of compliance requirements and oversight mechanisms.

• Accreditation as a quality assurance structure.

• Organizational accountability within regulated healthcare environments.

Unit 4:

Quality Governance and Organizational Responsibility:

• Quality governance structures in healthcare organizations.

• Oversight roles and accountability mechanisms.

• Leadership responsibility for quality assurance.

• Organizational alignment with quality standards.

• Governance considerations influencing quality consistency.

Unit 5:

Patient Safety from a Governance and Risk Perspective:

• Patient safety as an organizational and governance responsibility.

• A structured interpretation of risk considerations in healthcare quality contexts.

• Safety culture as an institutional concept.

• The relationship between quality governance and patient safety.

• Leadership accountability in sustaining safe healthcare environments.