Introduction:

Mastercard Terminal Quality Management (TQM) establishes quality assurance requirements for payment terminal products and their associated manufacturing, configuration, and control processes. Effective TQM implementation requires comprehensive knowledge of applicable Mastercard requirements, product conformity, manufacturing quality controls, configuration management, and documented evidence supporting compliance. This training program examines the Mastercard TQM framework, quality management system integration, terminal qualification requirements, supplier quality controls, and implementation considerations, including relevant ISO 10007 configuration management principles. It also explores TQM audit methodologies, compliance verification, nonconformity management, corrective and preventive actions, and audit documentation requirements supporting terminal quality assurance and regulatory accountability.

Program Objectives:

By the end of this program, participants will be able to:

Analyze Mastercard Terminal Quality Management requirements, compliance responsibilities, and their relationship with organizational quality management systems.
Explore TQM implementation requirements, process controls, and documented information necessary for terminal quality assurance.
Evaluate product and manufacturing qualification, supplier quality, and configuration management requirements, including ISO 10007 principles.
Assess TQM audit requirements, audit planning methodologies, compliance evidence, and nonconformity identification.
Examine corrective and preventive action processes, audit reporting, and ongoing TQM compliance governance.

Targeted Audience:

Quality Systems Engineers and Quality Assurance Professionals.
Quality Managers and Quality Management System Specialists.
Internal Auditors and Compliance Professionals.
Product and Manufacturing Quality Engineers.
Supplier Quality and Configuration Management Professionals.

Program Outline:

Unit 1:

Mastercard Terminal Quality Management Framework and Compliance Requirements:

Mastercard Terminal Quality Management objectives, scope, and quality assurance principles.
TQM requirements applicable to payment terminal products and manufacturing activities.
Relationships between Mastercard TQM requirements and ISO 9001 quality management systems.
Organizational responsibilities, compliance obligations, and quality governance structures.
TQM documentation requirements and compliance evidence expectations.

Unit 2:

TQM Implementation and Quality Management System Integration:

TQM implementation structures and integration with existing quality management processes.
Manufacturing process controls, product conformity, and quality assurance requirements.
Quality procedures, process documentation, and record management requirements.
Supplier quality management, outsourced processes, and external provider controls.
Quality performance monitoring, process effectiveness, and compliance oversight.

Unit 3:

Terminal Qualification and Configuration Management Requirements:

Payment terminal product qualification and manufacturing quality requirements.
Product verification, testing records, and conformity documentation.
ISO 10007 configuration management principles and configuration identification.
Configuration change control, product traceability, and configuration status accounting.
Manufacturing changes, product consistency, and configuration verification requirements.

Unit 4:

Mastercard TQM Audit Requirements and Compliance Verification:

TQM audit objectives, audit scope, and applicable compliance criteria.
Audit planning, audit programmes, and process-based audit methodologies.
Document review, audit evidence collection, and compliance verification techniques.
Audit findings, nonconformity classification, and objective evidence requirements.
Internal audit procedures, audit reporting, and audit readiness considerations.

Unit 5:

Nonconformity Management, Corrective Actions, and TQM Compliance Governance:

Nonconformity identification, documentation, and quality impact considerations.
Root cause analysis and corrective and preventive action (CAPA) requirements.
Corrective action effectiveness verification and audit finding closure.
Management review, quality performance indicators, and compliance monitoring.
TQM audit follow up, documentation retention, and organizational compliance accountability.

Mastercard Terminal Quality Management System TQM Implementation and Audit