Business Performance Mastery

Introduction:

This training program is an intensive program designed to equip participants with the skills and knowledge needed to excel in optimizing organizational performance. Through a combination of theoretical concepts and practical exercises, participants learn how to design, implement, and manage strategies that drive business success.

Program Objectives:

At the end of this program, the participants will be able to:

• Design, develop, and implement a strategy-based performance management action plan aligned with sustaining a high-performance culture and optimal financial outcomes.

• Identify and cultivate core behaviors essential for effective performance planning, including commitment to sound performance management principles.

• Understand the role of workplace motivation in influencing employee performance outcomes and learn proven strategies for rewarding and sustaining excellent performance.

• Ensure team unity and dedication to goals while managing expectations regarding how staff progress will be measured.

• Provide constructive feedback, continuous coaching, and adequate preparation for performance reviews to drive results and contribute to sustaining a high-performance culture within the organization.

Targeted Audience:

• Human Resource and Employment Relations.

• Personnel Staff.

• All Line Managers.

• Team Leaders.

• Supervisors.

• Learning & Development Departments.

• Training Officers.

• Supervisors who are or will be accountable for the use and application of performance management and appraisal techniques.

Program Outlines:

Unit 1:

Introduction to Performance Management:

• The Context and Business Case for Performance Management.

• Strategic and Integrated Performance Management.

• The Importance of Establishing a Culture of High Performance.

• The Principles and Building Blocks of Effective Performance Management.

• The Role of HR and Leaders within Performance Management.

• Motivational Theories, Models and their Role in Performance Management.

• The Psychological Contract in Practice.

Unit 2:

Performance Management: Setting Performance Objectives:

• What are the performance objectives?

• Key Elements of Performance Objectives – SMART.

• The Importance of Agreeing to Objectives.

• Quantitative and Qualitative Objectives.

• Developing SMARTMaC Objectives.

• Setting Objectives.

• Achieving Holistic Organization Integration – Vertical, Horizontal and Functional.

Unit 3:

Performance Management: Key Performance Indicators (KPIs):

• What are KPIs?

• Significance of Performance Objectives and KPIs.

• Developing the Best KPIs for Your Organization.

• Designing KPIs that Matter.

• The Value of the Balanced Scorecard (BSC).

• The Purpose of Employee Appraisal.

• Managing Challenges with the Employee Appraisal.

Unit 4:

Performance Management: Managing Performance:

• Monitoring Employee Performance with Ongoing Review.

• Addressing the Performance Gap – Proven Approaches to Solving Performance Problems.

• Managing a Performance Problem.

• Improving Attendance at Work – Resolving Absences and Sick Absences.

• Agreeing with the Performance Appraisal Rating.

• Performance Appraisal and the Link to Rewards and Recognition.

• Benchmarked Performance Appraisal Methods.

Unit 5:

Impact of Positive and Constructive Feedback and Coaching:

• Optimal Feedback Models to Provide Constructive and Developmental Feedback.

• Impact of Giving and Receiving Useful Feedback.

• Coaching for Effective Performance.

• Continuing Professional Development: Personal Development Planning (PDP).