Introduction:

This training program offers a comprehensive exploration of strategic quality management, delving into its evolution, concepts, and dimensions.It provides participants with the tools to enhance organizational performance and drive continuous improvement.

Program Objectives: 

At the end of this program, participants will be able to:

• Analyze the strategic dimensions of quality management and integrate strategic thinking into organizational processes.

• Conduct comprehensive situation analyses and stakeholder analyses to inform quality visions, missions, and goals.

• Develop and implement effective quality strategies, action plans, and operating plans aligned with organizational objectives.

• Utilize key performance indicators (KPIs) and quality measurement tools to monitor and evaluate the achievement of quality management strategies.

• Apply quality control methodologies and establish quality dashboards to drive continuous improvement and ensure organizational excellence.

Targeted Audience:

• Quality managers and Quality assurance professionals.

• Quality control personnel.

• Strategic planners.

• Business executives.

• Operations managers.

• Employees involved in quality improvement initiatives.

Program Outline:

Unit 1:

Strategic quality management and strategic thinking:

• Quality evolution and concepts.

• Dimensions of product quality and service quality.

• Quality management system: the components.

• Evaluation of strategic management.

• The strategic planning and control process.

• Barriers to strategic implementation.

• The building blocks of strategic planning.

Unit 2:

Analysis of the Environment:

• Situation analysis tools in quality departments.

• Quality stakeholders analysis.

• Defining quality visions and missions.

• Developing a quality statement and Setting quality strategic goals.

• Identifying critical success factors in quality.

• Key result areas and key performance indicators.

• Core competencies and core values.

Unit 3:

Goals, objectives, and creative strategies:

• Goals, objectives, and targets for the quality division.

• Financial versus non-financial objectives.

• The use of key result areas in the quality sector.

• Adopting effective strategies to achieve excellence.

• Moving from critical success factors to strategic goals.

Unit 4:

Developing operating plans:

• Expanding SWOT for Strategies.

• The how-how technique to develop quality-related initiatives.

• Criteria for effective action plans.

• Linking goals, strategies, action plans, and budgets.

• Developing a quality department plan.

Unit 5:

Measuring quality Management strategy achievement:

• Approaches to quality control.

• Using Key Result Areas (KRAs) to create KPIs for process control.

• Types of Measures, Quality dashboard.

• The balanced scorecard for the quality department.