Introduction:

Leading during crises requires making rapid decisions, planning in a structured manner, and coordinating effectively under pressure. Organizations must be prepared with clear crisis plans, defined leadership roles, and reliable communication. Beyond response, leaders play a key role in guiding recovery and strengthening institutional resilience. This program equips participants with essential leadership skills to manage emergencies and sustain operations during critical situations.

Program Objectives:

By the end of this program, participants will be able to:

Identify core principles of crisis management and emergency response.
Strengthen leadership skills for managing high-pressure situations.
Develop structured crisis response and preparedness plans.
Coordinate effectively across teams and agencies during emergencies.
Support recovery and promote long-term organizational resilience.

Target Audience:

Emergency Response Directors.
Crisis Management Officers.
Disaster Response Coordinators.
Civil Defense Leaders.
Operations Managers in Emergency Settings.
Health and Safety Supervisors.

Program Outline:

Unit 1:

Foundations of Crisis Management:

Define key principles of crisis and emergency management.
Examine types and characteristics of emergencies.
Review core elements of effective crisis frameworks.
Recognize legal and ethical responsibilities in crisis leadership.
Understand the phases of emergency management.

Unit 2:

Leadership Under Pressure:

Identify leadership approaches during critical events.
Build confidence in rapid and effective decision-making.
Guide teams through uncertainty and high-stress scenarios.
Manage psychological pressure and personal composure.
Foster accountability and morale during emergencies.

Unit 3:

Crisis Preparedness and Planning:

Structure institutional crisis management plans.
Conduct risk assessments and identify vulnerabilities.
Establish communication and escalation protocols.
Design simulations and scenario planning activities.
Integrate continuous improvement into preparedness planning.

Unit 4:

Coordination and Crisis Communication:

Coordinate response efforts across sectors and agencies.
Set up command systems for unified operations.
Deliver accurate information to the media and the public.
Counter misinformation and manage public perception.
Use digital tools and platforms for real-time coordination.

Unit 5:

Recovery and Resilience:

Promote recovery strategies for affected populations.
Execute post-crisis evaluation and impact reviews.
Support staff and community psychological well-being.
Embed resilience practices in institutional systems.
Align recovery plans with future risk mitigation.

Leadership and Crisis Management in Emergency Situations