Introduction:

Effective management requires a combination of leadership, communication, decision-making, and team development skills. New managers and supervisors must navigate these responsibilities while building credibility, fostering collaboration, and driving team performance. Mastering key management principles enables professionals to lead with confidence, adapt to challenges, and create a productive work environment. This training program explores fundamental management skills, covering leadership principles, communication strategies, performance management, and conflict resolution. It empowers participants to develop their managerial capabilities, enhance team dynamics, and build a foundation for long-term success.

Program Objectives:

By the end of this program, participants will be able to:

Identify key roles and responsibilities of managers and supervisors.
Explore communication strategies for effective leadership and collaboration.
Assess decision-making models and problem-solving techniques in management.
Analyze performance management strategies to drive team success.
Evaluate conflict resolution and team-building approaches for workplace cohesion.

Targeted Audience:

Newly appointed managers and supervisors.
Aspiring managers and team leaders.
Experienced managers seeking to refresh their skills.
Professionals transitioning into management roles.

Program Outline:

Unit 1:

Fundamentals of Management and Leadership:

Core responsibilities of managers and supervisors in organizational success.
Differences between leadership and management in decision-making and execution.
Strategies for task prioritization and effective time management.
Goal-setting principles using Specific, Measurable, Achievable, Relevant, and Time-bound (SMART) criteria.
Key activities for building trust and credibility to strengthen team relationships.

Unit 2:

Communication and Workplace Interactions:

Techniques for active listening to enhance understanding and collaboration.
The role of body language and non-verbal communication in leadership.
Frameworks for structuring and facilitating productive team meetings.
Approaches for delivering constructive feedback to drive improvement.
Communication styles used to engage diverse team members.

Unit 3:

Decision-Making and Problem-Solving Strategies:

Models and frameworks for structured decision-making.
Critical thinking approaches for analyzing business challenges.
Techniques for fostering creativity in problem-solving.
Strategies used for identifying and mitigating potential risks in managerial decisions.
Frameworks for implementing decisions effectively and assessing their outcomes.

Unit 4:

Performance Management and Employee Development:

How to establish clear performance expectations and accountability structures.
Methods for monitoring and measuring individual and team performance.
Effective performance evaluations that foster employee growth.
Motivational techniques for enhancing team productivity.
Key activities used for addressing performance issues and implementing improvement plans.

Unit 5:

Conflict Resolution and Team Dynamics:

The impact of workplace conflict on team morale and productivity.
Techniques for resolving disputes and managing disagreements effectively.
Strategies for fostering a culture of teamwork and collaboration.
The role of supporting teams through organizational changes and transitions.
Importance of recognizing and celebrating achievements to build engagement and motivation.

Key Management Skills for New Managers and Supervisors

Delegate Information

Company Information

Person Responsible for Training and Development