Introduction:

ITIL V4 represents a structured system for organizing how information technology services are designed, governed, delivered, and continuously improved within modern organizations. Its importance lies in establishing common service management language, value driven operating models, and consistent process coordination across technical and business environments. This training program presents the core framework architecture, service value system logic, guiding principles, and practice structures that define ITIL V4. It provides a general organizational perspective on how structured service management supports operational reliability, strategic alignment, and sustainable service performance.

Program Objectives:

By the end of this program, participants will be able to:

Classify the foundational components and evolution stages of the ITIL V4 framework.
Analyze the institutional role of guiding principles in service management governance.
Evaluate the structure and coordination logic of the service value system and value chain.
Assess the governance role of ITIL practices within service delivery models.
Identify continuous improvement structures embedded within ITIL V4 environments.

Target Audience:

• IT service managers and IT professionals.

• IT consultants and advisory specialists.

• Project and program managers.

• IT operations and technical support staff.

• Digital transformation and service governance professionals.

Program Outline:

Unit 1:

ITIL V4 Framework Foundations:

• Evolution stages of the ITIL framework and transition to V4.

• Core terminology and conceptual structure of ITIL V4.

• Components of the Service Value System (SVS).

• Institutional structure of the service value chain.

• Position of ITIL V4 within digital and organizational transformation models.

Unit 2:

ITIL V4 Guiding Principles Architecture:

• Structural overview of the seven guiding principles.

• Governance role of principles in service management environments.

• Institutional application models across service design and operations.

• Decision support logic embedded in principle-based frameworks.

• Cultural alignment structures between service governance and organizational values.

Unit 3:

Service Value Chain and Value Stream Structures:

• Functional components of the service value chain.

• Coordination logic between value chain activities.

• Institutional role of value streams in service orchestration.

• Frameworks for value stream design and optimization.

• Integration models linking value streams with enterprise service systems.

Unit 4:

ITIL V4 Practice Governance Models:

• Categorization and purpose of ITIL service management practices.

• Structural positioning of key practices such as incident, problem, change, and service desk management.

• Alignment frameworks between practices and service delivery architectures.

• Performance evaluation structures for practice effectiveness.

• Governance models for structured practice improvement.

Unit 5:

Continual Improvement and Service Performance Governance:

• Continual improvement model architecture in ITIL V4.

• Service performance measurement and reporting structures.

• Organizational learning and knowledge management frameworks.

• Governance of change within service management systems.

• Long term service maturity and sustainability models.

Information Technology Infrastructure Library ITIL V4

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