Introduction:

This training program equips participants with a comprehensive toolkit to enhance their managerial effectiveness. By mastering these tools, participants are empowered to drive productivity, foster team collaboration, and lead with confidence in diverse professional settings.

Program Objectives:

At the end of this program, the participants will be able to:

Develop Foundational Management Skills: Understand and cultivate the necessary skills for new managers/supervisors, including strategic thinking and effective decision-making.
Master Strategic Goal Setting: Learn the importance of managing strategic thinking and acquire proficiency in setting goals and planning efficiently.
Foster Customer-Centric Management: Develop the ability to establish a customer focus in management while enhancing interpersonal techniques for better relationships.
Enhance Effective Team Dynamics: Apply concepts of team building, team performance, and motivation to foster productive teamwork.
Improve Resource Management Efficiency: Learn and implement time management techniques, grasp stakeholder management principles, and refine communication methods to achieve performance standards and objectives.

Targeted Audience:

Head of Departments.
Managers Among All Managerial Levels.
Supervisors.
Employees who are being prepared to be promoted to a managerial or supervisory role.

Program Outlines:

Unit 1:

How To Lead Your People:

Definition of a Leader vs Definition of a Manager.
Difference between a Leader and a Manager.
Tomorrow's Company versus Yesterday's Company.
6 Leadership Styles.
Attributes of Leaders.
Leadership Tension.

Unit 2:

How To Think Strategically:

Strategic Thinking Defined.
4 Levels of Strategic Thinking.
The Strategy/Operations Relationship.
Strategic Thinking Leading to Strategic Management.
3 Ws and 2 Hs.

Unit 3:

How to Solve Problems & Make Effective Decisions:

5 Key Steps in decision-making.
The ADADA Model.
Barriers to Effective Decision-Making.
The "Ishikawa" Model in Problem-Solving.
Man-Method-Material-Machine.
Basic Steps & Rules in Problem-Solving.

Unit 4:

How to Manage Time:

Recording Time, Analyzing Time, and Planning Time.
Managing your Roles and not your Time.
The Yearly Planner.
The Weekly Worksheet.
The Daily Work Plan.
Checklist for effective use of time.

Unit 5:

How to Stay Stressfree & Well:

Two Types of Stress.
Signs & Symptoms of Stress.
How to Manage Stress.
Type 'A' and Type 'B' Personality.
Managing Your Health.

Unit 6:

How to Build Great Teams:

Building Relationships: Demonstrating respect for others' views and actions while fostering sensitivity to their needs and feelings.
Motivating and Empowering: Encouraging and stimulating individuals through a wide range of incentives and by using power and authority judiciously.
Developing Capabilities: Evaluating and enhancing people's skills and abilities to set achievable yet challenging objectives.
Inspiring Commitment: Communicating a compelling vision and fostering a commitment to a specific course of action.
Promoting Productivity: Utilizing various techniques to boost morale and productivity within the team or organization.

Unit 7:

How to Communicate & Interpersonalise:

How should I communicate?
Types of Non-Verbal Communication.
Communication Skills.
Presentation Skills: 6 Key Steps.
Do's and Dont's on Delivery.

Unit 8:

How to Delegate & Empower:

Delegation vs. Empowerment: Understanding the distinction and significance of each approach.
Delegating Effectively: Exploring the reasons for delegation, its benefits, and common pitfalls.
The Delegation Process: Identifying activities involved and implementing a structured approach for effective delegation.
Importance of Empowerment: Recognizing the value of empowerment, its benefits, and strategies for implementation.
Empowering the Workforce: Guidelines and specific techniques to empower employees and foster a culture of autonomy and responsibility.

Unit 9:

How to Encourage Innovation & Creativity:

Can Creativity be Taught?
Right Brain and Left Brain Thinking.
How Creative Are You?
8 Steps to Developing Creative Thinking Skills.
10 Barriers to Creativity.
12 Questions to Spur the Imagination.
8 Steps towards stimulating a creative environment.

Unit 10:

How to Focus on Result through Your People:

Strategic Goal Setting: Planning, prioritizing, and focusing on objectives to address both challenges and opportunities.
Excellence in Execution: Striving for excellence by actively seeking improvement and using change as an opportunity for growth.
Setting High Standards: Establishing and communicating high expectations, setting demanding goals for oneself and others.
Detail-oriented Approach: Focusing personal attention on specific details while benchmarking against industry standards.
Adaptability in Ambiguity: Setting objectives in uncertain and complex situations, embracing change as a chance for enhancement.

Tools for Highly Effective Managers