Introduction

This training program is designed to cover a range of topics, including the fundamental principles of facilities management, operational strategies, and the integration of risk and crisis management within facilities operations. Through it, participants will be well-prepared to manage day-to-day facilities operations efficiently and handle unexpected challenges with confidence.

Program Objectives:

At the end of this program, participants will be able to:

Provide a comprehensive understanding of facilities management principles and practices.
Enhance participants' ability to manage and maintain facilities effectively.
Develop skills in identifying, assessing, and managing risks associated with facilities operations.
Equip participants with the knowledge to develop and implement crisis management plans.
Foster an understanding of the integration between facilities management and corporate risk and crisis management strategies.

Targeted Audience

Facilities Managers.
Operations Managers.
Maintenance Supervisors.
Property Managers.
Risk Management Professionals.
Corporate Security Managers.

Program Outline:

Unit 1:

Fundamentals of Facilities Management:

Introduction to Facilities Management:
- Definition and scope of facilities management.
- The role and responsibilities of a facilities manager.
- Key components of facilities management.
Facilities Planning and Design:
- Space planning and utilization.
- Principles of sustainable design.
- Building systems and infrastructure.

Unit 2:

Operational Strategies in Facilities Management:

Maintenance Management:
Vendor and Contract Management:
- Selecting and managing vendors and contractors.
- Service level agreements (SLAs) and key performance indicators (KPIs).
- Cost control and budgeting for facilities services.

Unit 3:

Health, Safety, and Environmental Management:

Health and Safety Regulations:
- Compliance with OSHA and other regulatory standards.
- Implementing health and safety programs.
- Emergency preparedness and response planning.
Environmental Management:

Unit 4:

Corporate Risk Management in Facilities Operations:

Risk Identification and Assessment:
- Identifying potential risks in facilities management.
- Risk assessment methodologies.
- Developing risk mitigation strategies.
Business Continuity Planning:
- Creating and implementing business continuity plans.
- Crisis communication strategies.
- Recovery planning and disaster recovery exercises.

Unit 5:

Crisis Management and Emergency Response:

Crisis Management Framework:
- Establishing a crisis management team.
- Developing a crisis management plan.
- Communication and coordination during a crisis.
Emergency Response Procedures:
- Developing and testing emergency response procedures.
- Training staff for emergency situations.
- Post-crisis evaluation and lessons learned.

Facilities Management on Operational Level