Introduction:

This training program offers a comprehensive exploration of strategic quality management, delving into its evolution, concepts, and dimensions.It provides participants with the tools to enhance organizational performance and drive continuous improvement.

Program Objectives:

At the end of this program, participants will be able to:

Analyze the strategic dimensions of quality management and integrate strategic thinking into organizational processes.
Conduct comprehensive situation analyses and stakeholder analyses to inform quality visions, missions, and goals.
Develop and implement effective quality strategies, action plans, and operating plans aligned with organizational objectives.
Utilize key performance indicators (KPIs) and quality measurement tools to monitor and evaluate the achievement of quality management strategies.
Apply quality control methodologies and establish quality dashboards to drive continuous improvement and ensure organizational excellence.

Targeted Audience:

Quality managers and Quality assurance professionals.
Quality control personnel.
Strategic planners.
Business executives.
Operations managers.
Employees involved in quality improvement initiatives.

Program Outline:

Unit 1:

Strategic quality management and strategic thinking:

Quality evolution and concepts.
Dimensions of product quality and service quality.
Quality management system: the components.
Evaluation of strategic management.
The strategic planning and control process.
Barriers to strategic implementation.
The building blocks of strategic planning.

Unit 2:

Analysis of the Environment:

Situation analysis tools in quality departments.
Quality stakeholders analysis.
Defining quality visions and missions.
Developing a quality statement and Setting quality strategic goals.
Identifying critical success factors in quality.
Key result areas and key performance indicators.
Core competencies and core values.

Unit 3:

Goals, objectives, and creative strategies:

Goals, objectives, and targets for the quality division.
Financial versus non-financial objectives.
The use of key result areas in the quality sector.
Adopting effective strategies to achieve excellence.
Moving from critical success factors to strategic goals.

Unit 4:

Developing operating plans:

Expanding SWOT for Strategies.
The how-how technique to develop quality-related initiatives.
Criteria for effective action plans.
Linking goals, strategies, action plans, and budgets.
Developing a quality department plan.

Unit 5:

Measuring quality Management strategy achievement:

Approaches to quality control.
Using Key Result Areas (KRAs) to create KPIs for process control.
Types of Measures, Quality dashboard.
The balanced scorecard for the quality department.

Advanced Strategies in Total Quality Management